Today I will show you how you can easily lodge a complaint about any Uttar Pradesh public service department or person, even you can give suggestion to our chief minister of Uttar Pradesh by Jansunwai Portal
Uttar Pradesh Government recently launched the web portal known as jansunwai portal and a mobile app for the problems(grievances) which people are facing in government department or if people want to give any suggestion to the government.
A fast and user-friendly interface has been provided for registering and tracking of grievance through website and mobile phones.
Each Grievance will be provided a unique Reference number. Citizen can use this reference number to track progress of grievances, send reminder & also for giving feedback after disposal.
To register a complain you will have to click as shown
Accept the disclaimer and click on SUBMIT.
A new page will open where you will have to register yourself by either email id or by phone number along with captha as shown.
You will receive a onetime password which you will put as shown
After clicking on SUBMIT you will get a form which you will have to fill. And submit. You can even change the form language as shown by arrow.
Here is complete form which I will discuss in video how to fill, is shown in English language now
After successful registration, the reference will be automatically forwarded to the concerned officer for redressal.
Also in this web portal you will find ANTI BHU-MAFIA portal link where anyone can complain about robbery of natural resources if you find anywhere in Uttar Pradesh. There is direct email address also available where you can directly send an email about BHU-MAFIAS without revealing anything about yourself.
The best part is you can sent remainders about your grievance crossing SLA or even a valuable feedback about handling your case in this portal.
However you can also check our detailed video on this